Refund policy

Returns & Refunds

Food safety first

Swicy is a food product, so for hygiene and safety reasons we can't accept returns on opened bottles. We're sure you understand.

Unopened bottles

If you change your mind, you can return unopened bottles in their original packaging within 14 days of receiving your order. Just email us at hello@swicyofficial.com to start a return, and we'll send you the details.

Return postage is at your own cost unless the item is damaged or incorrect. Please don't send anything back before contacting us, as we can't accept unrequested returns.

Damaged, leaking or wrong order

Please check your order as soon as it arrives. If a bottle is damaged, leaking, or you've received the wrong thing, email hello@swicyofficial.com within 48 hours with a photo and we'll sort it straight away, either a replacement or a full refund, whichever you'd prefer.

Your right to cancel

Under UK consumer law, you have 14 days from receiving your order to cancel for any reason, and a further 14 days to return the goods. This applies to unopened items in original condition. Please note that perishable goods and items sealed for health and hygiene reasons that have been opened are exempt from this right.

Refunds

Once we've received and checked your return, we'll email you to confirm. Approved refunds go back to your original payment method within 10 business days. Your bank may take a few extra days to show it.

If more than 15 business days have passed since we approved your refund and it still hasn't landed, email hello@swicyofficial.com and we'll chase it.

Questions?

Email hello@swicyofficial.com and we'll get back to you as soon as we can.